Taff are proud of their tenant results !!!!!

BEST EVER SURVEY RESULTS FOR TAFF HOUSING ASSOCIATION



Taff Housing Association has just published its best ever results of its Tenant Satisfaction Survey, which shows that 91% of tenants are satisfied overall with the services provided by the Cardiff based landlord.

In total, 94% of tenants thought the Association was good at keeping them informed and 96% said staff were polite. In one of the most difficult areas to achieve high satisfaction ratings, the repairs service got a massive thumbs up at 90%.

Janet Bochel, Director of Customer Services, said: "These figures compare very well with national ratings, and clearly make us one of the best performing Associations not only in Wales, but in the UK.

"I'm particularly pleased with the improvements in repairs and keeping tenants informed, as these are areas we've worked hard on. I'm really proud of my team!"

A number of questions in the survey , such as repairs satisfaction, are used throughout the UK in order to allow comparison between Associations' performance.